Frequently Asked Questions

Orders are processed and dispatched within 1–2 business days. You'll receive a confirmation email with tracking as soon as your parcel leaves us.

We currently ship within Malaysia and Singapore. For international enquiries, email hello@doubleback.my.

Shipping is complimentary on orders over RM300 within Malaysia & Singapore. Orders below that are charged a flat rate calculated at checkout.

Any duties or taxes for international destinations are determined by local customs on arrival and are the customer's responsibility.

Most Malaysia orders arrive within 2–5 business days and Singapore within 3–7. First check your tracking email — if it's been longer than expected, email hello@doubleback.my with your order number.

Reach us as soon as possible at hello@doubleback.my — we'll do our best to adjust your order before it ships.

Unworn items with tags intact can be returned within 14 days of delivery. Email hello@doubleback.my and we'll guide you through it.

Yes — exchanges are handled the same way as returns. Email us with your order number and the size you need.

Doubleback is primarily available online at doubleback.shop. Select retail partners carry the collection — email us for the latest stockist list.

Use the Smart Fit tool on each product page — enter your height, weight and preferred fit, and it recommends your size instantly.

We accept all major credit and debit cards, plus the secure options available at checkout.

Yes — payments are processed through Shopify's secure, encrypted checkout. We never store your card details.